hooligan55 wrote:
THE FLYING DUCHMAN wrote:
hooligan55 wrote:
:rofl: HA!HA!,goodwill,what goodwill?
On my bike HD paid for the rear wheel bearings and labour on my 5k service. They also paid to collect/deliver (140 miles round trip), supply and fit a new belt. Both times it was well out of warranty. If that is not "Good will" I dont know what is because thats got to be the best part of £500 if you had to pay for it yourself.
Sorry the question asked. Well you would be lucky to get much from any bike maker IMO. I have had most and they are all much the same. Even the God of bike service BMW can be crooks, i can prove it, and Trumpets dont fair well either. It has a lot to do with your dealer IMO. DIY is the way to go and always has been.
Most of the HD dealers according to this site are crap and incompetent,although ,I know one or two have been given glowing recomendations by some folk on here Blackbear especially,which is where I am going to take mine when it needs something doing which will be a good 120 mile round trip,you obviously have also got a GOOD dealer dutchman but if you read through this site I think you may find more moaning than praising about HD dealers,its just if you dont happen to live near a GOOD one then you should travel to the best one thats nearest to you ,that you have heard about
My local HD dealer is Stratstone at Chingford, 5 miles, and they ARE crap. I ride a good 140 mile round trip to The Foundry in Canterbury. This is the company stated in my post. Maybe I have been lucky. I do my own work but the bike had a warranty so I used it. I also have read many posts on the issue near 3 years now.
Lets just be clear on the issue of bike service and warranty. Most all of them are close to rubbish. It is why I DIY. I just dont trust any of them. The fact is that The Foundry have given me the best customer service on any car or bike I have had in near 30 years. Thats on all four Jap bikes and BMW, Honda and other cars.
Like anything else in this world it is a "eyes open" situation. One thing about The Foundry is that you can see the work being done. Nothing to hide and total open book. O and there labour rates are near half of the London dealers
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Like to think of ourselves as a southern dealer though 
(as they say round those parts)
)
if their is such a thing.
