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| 6 months waiting for a warranty gearbox?? https://ukbeg.com/forum/viewtopic.php?f=7&t=11295 |
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| Author: | Arun [ 11 Jun 2011 13:10 ] |
| Post subject: | 6 months waiting for a warranty gearbox?? |
My bikes been at riders HD in bristol since january waiting for parts - does that seem too long? I lost 3rd gear (not sure where it went  ) on my 10 plate xb12s and havent seen it for almost 6 months- first they said rebuild, then a new box, now apparantly waiting for a selector fork...Is there anything i can do ie. Complain to cust care and get them to buy the bike from me?? |
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| Author: | Nutah [ 11 Jun 2011 15:19 ] |
| Post subject: | Re: 6 months waiting for a warranty gearbox?? |
i would be phoning an e-mailing dealer principal , an HD UK sounds like they aint interested , chase em |
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| Author: | losttyke [ 11 Jun 2011 16:58 ] |
| Post subject: | Re: 6 months waiting for a warranty gearbox?? |
A friend had a similar thing with a car he had spent 9 months in the dealer with a known problem common to that car. he complained and managed to get the dealer to re-pay him his years car tax and his year insurance. he couldnt use his car because of them so they coughed up after one phone call. Just an idea you could try. |
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| Author: | Maz [ 11 Jun 2011 17:34 ] |
| Post subject: | Re: 6 months waiting for a warranty gearbox?? |
Parts are readily available.......my guess is that they fucked up when rebuilding (easily done if you aint familiar with the XB) had to strip it again and re-order parts. |
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| Author: | markp [ 11 Jun 2011 21:41 ] |
| Post subject: | Re: 6 months waiting for a warranty gearbox?? |
just hope that they have given you a lone bike in the intrim |
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| Author: | Ash [ 11 Jun 2011 22:11 ] |
| Post subject: | Re: 6 months waiting for a warranty gearbox?? |
That is shocking service to be honest, I'm surprised you didn't park it up and demand your money back ... |
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| Author: | yourguitarhero [ 12 Jun 2011 10:36 ] |
| Post subject: | Re: 6 months waiting for a warranty gearbox?? |
Demand a loan bike? |
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| Author: | bikerdude666 [ 12 Jun 2011 19:32 ] |
| Post subject: | Re: 6 months waiting for a warranty gearbox?? |
pop in with a crow bar or nice length of scaffold, demand they get on with the job and tell the truth about whats happening.... worked for my uncle with a pos bike he bought a few years back, initial response was, thats not under warranty, pay us to fix it or f*** off, he went back with his 'solicitor' and it was sorted by the end of the week, under warranty....  their parts desk is good, service desk are complete c*nts. |
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| Author: | Arun [ 12 Jun 2011 22:53 ] |
| Post subject: | Re: 6 months waiting for a warranty gearbox?? |
Maz wrote: Parts are readily available.......my guess is that they fucked up when rebuilding (easily done if you aint familiar with the XB) had to strip it again and re-order parts. Ye they said they put it back together and had to more order parts so thats probably the case May have to try contact HD UK like Nutah says.. |
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| Author: | Maz [ 12 Jun 2011 23:09 ] |
| Post subject: | Re: 6 months waiting for a warranty gearbox?? |
.......In which case the LH crankcase is probably scrap ie. cracked around the mainshaft bearing bore.......I would insist on a full refund of the purchase price of the bike as it's not fit for purpose (and neither is the dealers workshop) 
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| Author: | kevmean [ 13 Jun 2011 00:02 ] |
| Post subject: | Re: 6 months waiting for a warranty gearbox?? |
Maz wrote: .......In which case the LH crankcase is probably scrap ie. cracked around the mainshaft bearing bore.......I would insist on a full refund of the purchase price of the bike as it's not fit for purpose (and neither is the dealers workshop) Wasn't that what happened to Trojans first XB race engine and the reason they upgraded to the 12 that Erik supplied? |
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| Author: | Maz [ 13 Jun 2011 00:09 ] |
| Post subject: | Re: 6 months waiting for a warranty gearbox?? |
Yep......I've seen this loadsa times.......even from some well respected Buell spanner peeps 
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| Author: | Arun [ 13 Jun 2011 16:33 ] |
| Post subject: | Re: 6 months waiting for a warranty gearbox?? |
As if by magic i got a call today saying its ready! Just gotta get an afternoon off to go collect it and then she's for sale! |
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| Author: | Arun [ 15 Jun 2011 17:50 ] |
| Post subject: | Re: 6 months waiting for a warranty gearbox?? |
I think i spoke too soon... went to collect, all seemed well and good. Then as i pulled up on my drive the oil light flickered on and i found it impossible to get neutral. oil level is slightly above minimum, looks like were going back tomorrow 
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| Author: | Nutah [ 15 Jun 2011 20:47 ] |
| Post subject: | Re: 6 months waiting for a warranty gearbox?? |
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