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west coast c***s
https://ukbeg.com/forum/viewtopic.php?f=7&t=1310		 Page 1 of 2
Author:  chris_sheena [ 28 Jun 2009 18:36 ]
Post subject:  west coast c***s
picked up my new x1 from west coast harley sat morning two thing i asked was for them to change the the up and over gear change and fit the v&h can well the had lost the can took them an hour to find it so they never fitted it and then they charged me for the linkage and fitting .even tho the sales man said he would phone my the week before if i had to pay for it ,no bloody call

anyhow tried to go for a wee bumble today and i didnt even get 5 meters before the engine managment light came on ecm is showing code 14 temp sender and code 23 front injector arse and it looks like they have massivley over filled her with oil as its right up to the filler neck when she has been sat over night

where do i stand can i go back and tell them to shove their bike and give me my money back or do i have to give them a chance to fix the prob
as im getting sick of their shit attitude to people unless they want to buy a tassle tractor
Author:  Maz [ 28 Jun 2009 18:40 ]
Post subject:  Re: west coast c***s
Should've bought Phils bike...much cheaper in the long run :roll:
Author:  Nate [ 28 Jun 2009 19:11 ]
Post subject:  Re: west coast c***s
Throw it back, cock heads :evil:

Nate.
Author:  norrie [ 28 Jun 2009 19:30 ]
Post subject:  Re: west coast c***s
You don't have to give them the chance to fix it unless you want to.
It is not fit for purpose.
I would ask for a full refund and then buy another bike.
Why not have a talk with Phil and see if you can come to an agreement on a price.
Yes I know it's more expensive but you wont need to spend as much on it.
Author:  Digger [ 28 Jun 2009 19:33 ]
Post subject:  Re: west coast c***s
... and Phil's X1 is not only a beautiful specimen. it's a known quantity.

Tell 'em to poke it.
Author:  chris_sheena [ 28 Jun 2009 20:02 ]
Post subject:  Re: west coast c***s
so is the law on my side for once

am i within my rites to ask for my money back
Author:  norrie [ 28 Jun 2009 21:02 ]
Post subject:  Re: west coast c***s
I would say do yes.
Author:  Maz [ 28 Jun 2009 21:31 ]
Post subject:  Re: west coast c***s
Quote:
Yes I know it's more expensive but you wont need to spend as much on it.


Phils bike will need nowt spending on it other than the time it takes to refit the proper headlamp......which he's including in the sale.
Author:  norrie [ 28 Jun 2009 21:32 ]
Post subject:  Re: west coast c***s
And it needs the 10k service which I would use to negotiate more money off. ;)
Author:  LazyDonkey [ 29 Jun 2009 12:28 ]
Post subject:  Re: west coast c***s
if it helps make you feel any better they can't work on XB's either.

It took them 2 days to "fix" a bike that had the same misfire when i started it OUTSIDE THE DEALER as it did when i dropped it off.

Turns out they'd only checked their "fix" worked with the seat off. Only it was the seat wot was the problem all along :clap: :headbang:
Author:  Roddy [ 29 Jun 2009 15:40 ]
Post subject:  Re: west coast c***s
If you've bought the bike from West coast, I'd give them a phone telling them to come and collect there faulty goods, it did come with a warrenty after all and to recitfy the faults with a full and detailed report on what they have done, then go from there. Gently remind them of there short comings, broken promises and your disappointment in there service.

It's only by giving dealers a chance to change they will change ?
Author:  chris_sheena [ 29 Jun 2009 18:14 ]
Post subject:  Re: west coast c***s
could the probs be caused by a low battery
Author:  skipthedog [ 29 Jun 2009 18:51 ]
Post subject:  Re: west coast c***s
I've been down this rocky path with aforementioned dealer.
If your not happy with the bike tell them you have sought legal advice, put it in writing to them, a copy to Buell U.K. and your insurance company and if bought on finance, (probably not in this case), to them also. Watch how fast things change. ;)
Author:  03 [ 29 Jun 2009 18:59 ]
Post subject:  Re: west coast c***s
Be careful if you accept repairs, you may seriously damage your rights to reject.

I am not a lawyer etc.
Author:  Spook [ 29 Jun 2009 19:12 ]
Post subject:  Re: west coast c***s
Personally I would load the bike on a van and deliver it back to West Coast with a letter stating why you are rejecting the bike. Give them an opportunity to settle and if not seek legal advice but leave the bike with them 'rejected'.

Don't want to say I told you so...........so I won't :D
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